Businesses Using Chatbots In 2019

2019 is predicted to see an increase in the number of businesses using chat bots.

Chat-bots are personalizing customer experiences. Successful chat-bots will work to understand using machine learning over time to learn and understand the nuances of the user’s requests and improve the first-contact resolution. The greater the ability to personalize responses will make the customer experience even greater. Chat-bots are now specialized. Users need to know exactly what the chat-bot does and be confident that it will do these things well.

If your business is considering using chat-bots for communications with your prospects and customers, please call us to discuss the type of insurance coverage you will need to protect yourself and your business.